Property Claims
What to do when you need to claim on your insurance
If you need to make a claim for an incident that occurred on your property, please report it to your Kerry London claims contact as soon as possible. The sooner you report a claim, the faster you are likely to receive a settlement. Our claims team will help manage your claim through to conclusion.
When reporting a new claim/incident please provide as much information as possible including:
- Details including the date the incident occurred
- Photographs of any damage as evidence to support your claim
- The address where the incident occurred
- If possible, proof of potential costs and the impact on your business
- Details of other involved parties
- Occupancy and use of the property at the time
- Crime reference number and details of the police authority involved (if applicable)
- Copy of any CCTV (if available)
- Financial cost of lost trading
- VAT status and bank details for reimbursement
- BACS details
Next steps
Your Kerry London claims contact will manage your claim for you and provide regular updates until the claim is settled. Insurers often appoint loss adjusters, builders, decorators, and surveyors to assess the damage and organise repairs. If you have experienced a major loss like a flood or fire, our specialist in-house claims team will talk you through the process, including organising repairs and timescales for settling your claim.
We are here to help
There is no need to choose between experience and personal service. With Kerry London you have both. Contact us for expert, personal advice on your insurance needs.
